![]() ![]() It sounds like you are using a VPN which is rerouting your internet connection. Hi there, to hear that you're having trouble accessing Pandora. Let me know if disabling the VPN and running through the steps help with the issue you're experiencing. You can also try disconnecting your Android device(s) from your WiFi connection and then reenabling it to refresh the connection. I would recommend trying out the standard troubleshooting steps for the Pandora app on Android devices to see if this helps with the WiFi issues you're experiencing. In the meantime, I have a trace enabled on your Pandora account. Offline listening should be turned on when you lose internet connection.Īre you receiving any other error messages when this happens (other than the VPN one)? Feel free to leave a comment as well, if you'd like. You can search for the title and click the icon to express your interest in this option. In the meantime, you may be interested in this feature request for allowing VPN usage with Pandora. ![]() You may want to contact the support team of your VPN for further assistance with this. We would recommend checking if you can make an exception for Pandora in your VPN settings, or if you can safely disable any VPN connections while listening to Pandora. ![]() Unfortunately, using a VPN while trying to stream Pandora is not currently supported. The VPN can reroute your internet connection which may cause the app to think you're out of the country even if you're in the U.S. Due to licensing restrictions, Pandora is only available for use inside of the United States. Hi there, for any trouble this has caused. I love Pandora otherwise, but this is the sort of headache that makes people quit the service. When I'm using Pandora on the mobile device it is because I'm mobile! I'm not turing off VPN in mobile circumstances, regardless. So, from where I'm looking, Pandora has changed something, whether accident or on purpose, and no longer accepts or permits a VPN connection period. I responded with repeating that this is new, and all the support rep would say is Pandora does not support VPN and she cannot help me with that. I got a canned response that essentially repeated what the error messages tell me. To be clear, I have been using PIA VPN for a long time, and it worked with Pandora up until now so long as I was using a USA server. But when I turn off the VPN I can connect to the website. Interesting, though, is I get a security error from the website, not an error concerning the VPN. I then checked from my WIN10 laptop, both the Pandora app an the Pandora web site. Problem with this from my standpoint is (a) I was connecting via a US server, and (b) I've been using Pandora with PIA and connecting via a USA server and never had a problem until now. I saw Pandora updated, so I checked it to make sure it was working. I updated the OS yesterday and then checked app updates. Situation is I'm using an iPhone and PIA. ![]()
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